We want you to be happy with your order. This policy explains what to do if something goes wrong. It doesn’t limit your rights under the Australian Consumer Law.

Faulty, damaged or incorrect items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss. You are also entitled to have the goods replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If your order arrives faulty, damaged or incorrect, please email info@helloshop.com.au or call +61 3 9067 6868, ideally within 7 days of delivery. Include your order number and a photo of the problem. Keep the bottles and packaging until we’ve reviewed it. We’ll cover any reasonable cost of returning them.

Change of mind

For food safety and liquor handling reasons, we don’t offer refunds or returns for change of mind once an order has been delivered.

Cancelling an order

Contact us as soon as possible. If your order hasn’t been dispatched, we can cancel it and give you a full refund.

Failed deliveries

If an order can’t be delivered, for example because ID can’t be shown, we’ll contact you to arrange next steps.

How refunds are paid

Approved refunds go back to your original payment method. Your bank may take a few business days to process them.